Start a Custom Plush Project with Delsney
# Direct factory communication for plush development, sampling, and production.
Delsney supports plush projects at every stage — from early design ideas to stable mass production.
Whether you have finished artwork, a rough sketch, or a reference sample, our internal engineering team evaluates feasibility, materials, structure, and production risks before anything moves forward.
Every inquiry is handled by professionals familiar with plush construction, not generic sales scripts.
When to Contact Delsney:
- Evaluating new character designs or art concepts
- Requiring guidance on 3-view interpretation
- Requesting sampling or PPS development
- Estimating production lead times
- Discussing multi-SKU retail programs
- Planning seasonal deliveries (Q4, holiday events)
- Verifying EN71 / ASTM F963 / CPSIA compliance paths
- Arranging factory video walkthroughs or QC reporting cycles
Our priority is consistency and transparency. Email, WhatsApp, WeChat, and direct calls are monitored daily, resulting in average reply speeds of 12–24 hours across all time zones.
Feel Free To Call, Email Or Visit Us.
Hi, friend, due to the time zone, I might not answer the phone immediately. However, you can simply leave me a message or use the same number to add my WhatsApp, I’ll get back to you very soon.
Communication at Delsney is handled by a dedicated international team familiar with plush design files, sampling requirements, and production constraints.
+86 13823134897
Phone Number/WhatsApp
info@delsney.com
Email Address
No. 16, Lixin Road, Danzhutou Community, Longgang, Shenzhen, China
Our Headquarters Center
Working Hours
Monday–Saturday (GMT+7)
Response Time
typically within 24 hours
Complex questions are reviewed internally with engineers before replies are sent.
Share your plush project details — including character artwork, target size, fabric preference (minky, velboa, faux fur, DTY fleece), color requirements, embroidery or printing details, packaging style, and any safety certifications needed (EN71, ASTM, CPSIA).
Please also provide your expected MOQ, timeline, and destination country. Once we receive your information, a dedicated Delsney representative will reach out promptly. Our modeling, engineering, and production teams will prepare a tailored quotation or arrange sample evaluation, guiding you smoothly from development to shipment.
For further assistance, contact us at: info@delsney.com
Share Your Project Details
Delsney.com is all about making what you dream up, a reality! Just try us! Completely Customized!Any design, any character, any logo or slogan.
- Our team will answer your inquiries within 12 hours.
- Your information will be kept strictly confidential.
Speak Directly With a Project Specialist
Every incoming inquiry is routed to a project specialist based on product type, complexity, and region. Delsney employs specialists with background experience in plush construction, pattern engineering, embroidery mapping, material testing, and QC development.
This ensures that communication remains technical, accurate, and directly tied to the manufacturing process—not handled by inexperienced sales staff.
What a Specialist Can Assist With:
- Artwork review & feasibility analysis
- 3-view engineering interpretation
- Pattern complexity prediction
- Stitch-density recommendations (3–4 mm standard range)
- Embroidery thickness & thread-code mapping
- Material selection based on GSM, softness, color behavior
- Filling density adjustments (±5% accuracy)
- Safety accessory recommendations based on region (EU/US/UK/JP)
- Production scheduling based on line availability
- Packaging & barcode compliance for retail chains
- Shipping method comparison with cost/time analysis
In the past three years, specialists at Delsney have supported 2,800+ plush development projects, from pilot runs to large-scale retail assortments.
This engineering-driven communication style helps partners avoid costly revisions, misinterpretations, or sampling delays.
Projects We Support Most Effectively
Delsney works particularly well with teams that value structure, clarity, and long-term cooperation, including:
- Consumer brands developing plush product lines
- IP holders and licensed character projects
- Startups validating new merchandise concepts
- E-commerce and retail sourcing teams
- Corporate or promotional program planners
Projects requiring clear communication and controlled execution benefit most.
Multi-Channel Contact Options for Global Accessibility
Delsney’s global client network spans 86+ countries, so communication must remain flexible, fast, and accessible. To support partners across different time zones and working styles, all incoming messages are managed through a multi-channel system monitored by separate teams (project, design, QC, logistics).
Primary Contact Channels:
Email (Recommended for Formal Communication)
Used for: - artwork submission - 3-view files - technical packages - PPS approval - QC reports - shipping documentation Emails ensure traceability and structured project records.
WhatsApp (Fastest Real-Time Support)
Used for: - sample photo updates - QC images and videos - packaging confirmation - quick questions - urgent timeline adjustments **68% of partners** use WhatsApp for daily updates during production.
WeChat (Ideal for Asian & Cross-Border Teams)
Used for instant communication, especially for Chinese-speaking teams or clients needing rapid feedback loops.
Direct Phone Calls
Best for urgent delivery questions, compliance clarifications, or engineering discussions requiring immediate decision-making.
Video Meetings (Zoom / Google Meet)
Used for: - live sample reviews - engineering walkthroughs - pre-production briefings - project kickoff discussions Delsney conducts 300+ video meetings yearly, especially for licensed programs needing approval stages.
Online Contact Form
Structured submissions ideal for new clients needing guided onboarding.
Trusted by Global Brands
Global Logistics Support & Export Coordination
Delsney proudly supplies premium inflatable products to over 86 countries, including the USA, Canada, UK, Germany, Japan, Australia, Southeast Asia, South America and other countries. Our global logistics network ensures fast and reliable delivery via sea freight, air cargo, or express courier.
Multi-Channel Contact Options for Global Accessibility
Delsney’s global client network spans 86+ countries, so communication must remain flexible, fast, and accessible. To support partners across different time zones and working styles, all incoming messages are managed through a multi-channel system monitored by separate teams (project, design, QC, logistics).
Primary Contact Channels:
Supported Shipping Methods
1. Express (Fastest)
- Ideal for urgent samples & approval phases
- Typical transit: 3–7 days
- Used for PPS, urgent replacements, or LCL delays
2. Air Freight
- Balanced cost/time option
- Typical transit: 7–12 days
- Used for high-value or limited-edition plush programs
3. Sea Freight
- Most cost-efficient for volume
- Full containers (FCL) or consolidated (LCL)
- Transit times based on destination (18–38 days)
4. Rail Freight (EU Regions)
- A cost-effective alternative for Europe
- Transit: 20–28 days
- Often used by e-commerce sellers
Packing & QC for Shipping Reliability
Delsney implements strict engineering procedures to protect plush shapes, maintain color integrity, and ensure carton safety:
- Carton compression rating: ≥ K=175
- Packing density optimized for shape retention
- Individual polybag with optional vent holes
- Barcode and FNSKU compliance
- Carton size matched to FBA or warehouse limits
- Palletization following EU/US standards
- Pre-loading QC photos for every shipment
Documentation & Compliance Control
- Commercial invoice
- Packing list
- Certificate of origin
- EN71 / F963 / CPSIA test reports
- HS code alignment
- Shipping marks & pallet labels
All documents are prepared internally to reduce errors and ensure smooth customs clearance.
Data-Driven Logistics Planning
The logistics team maintains a 36-month performance database, tracking:
- Transit times per route
- Port congestion patterns
- Seasonal delays (e.g., Q4, CNY)
- Shipping cost fluctuations
- Carrier performance scoring
This allows Delsney to give highly accurate ETA predictions, helping partners plan retail launches or holiday deliveries with confidence.
QUALITY & COMPLIANCE
Quality control is integrated throughout production:
- Incoming material inspection
- In-process checks during sewing and assembly
- Final inspection before packing
- Dedicated QC staff (20+ team members)
Market-specific compliance considerations are reviewed during development rather than after production.
VISIT OUR FACTORY IN CHINA
Factory visits and audits are welcome by appointment. You’re invited to visit our main plush production base in China, where you can see character modeling, embroidery development, sewing operations, stuffing calibration, and multi-stage QC inspections in action. Our team will arrange all visit details, including safety guidelines, transportation routes, access instructions, and a guided tour of key production areas.
If an on-site visit isn’t possible, Delsney also provides virtual factory tours, giving you transparent access to our sample room, fabric library, material testing process, production lines, and final inspection workflow. NDAs are welcome — we ensure confidential handling of your IP, artwork, prototypes, and brand information throughout the evaluation process.
Ready to see how your plush products are made?
Let us schedule your visit and show you the craftsmanship behind Delsney plush.
Frequently Asked Questions
Q1. What is the usual minimum order quantity?
A: Most custom plush projects start between 100 and 500 units, depending on size and construction.
Q2. Is sampling really free?
A: For qualified projects, sampling is provided at no cost, with a standard timeline of 5–7 days.
Q3. Can rough sketches or references be used?
A: Yes. Many projects begin with sketches, reference photos, or partial designs.
Q4. How quickly is feedback provided?
A: Initial responses are typically sent within 24 hours on business days.
Q5. Who reviews project details?
A: Submissions are reviewed by internal engineering and project coordination staff.
Q6. Are NDAs supported?
A: NDAs are commonly signed for IP, licensing, and confidential developments.
Q7. Which markets are supported?
A: Projects targeting the US, EU, UK, Japan, and other regions are supported.
Let’s Build Your Next Plush Collection Together
Delsney is ready to support your next plush project with a complete system that connects engineering precision, dependable sampling cycles, strong production capacity and global shipping expertise. Whether the project involves licensed characters, retail assortment development, mascot programs or new IP launches, our teams work together to deliver consistent, predictable results. Contact us to begin a structured, professional collaboration that prioritizes quality, long-term reliability and transparent communication.