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Privacy Policy | Delsney Custom Plush Manufacturer
Protecting Your Business Information, Designs, and Custom Plush Project Details
At Delsney, we respect the privacy of every business client, website visitor, sourcing team, brand owner, IP owner, retailer, and custom plush project partner.
As a China-based custom plush manufacturer with 18+ years of plush design and manufacturing experience, Delsney works with global clients who may share sensitive commercial information, product concepts, brand assets, character artwork, technical files, sample photos, packaging ideas, order plans, and market requirements.
We understand that privacy is not only about data protection. For custom plush manufacturing, privacy also means protecting your unreleased designs, licensed characters, brand mascots, OEM/ODM specifications, pricing discussions, sourcing strategies, and product launch plans.
This Privacy Policy explains how Delsney collects, uses, stores, shares, and protects information obtained through our website, contact forms, quotation requests, email communication, WhatsApp, WeChat, video meetings, sample discussions, and other business communications.
By using our website or submitting information to Delsney, you agree to the practices described in this Privacy Policy.
Information We Collect
Business Contact and Project Information
Delsney collects only the information necessary to support professional communication, custom plush project evaluation, quotation, sampling, production planning, and business cooperation.
The information we may collect includes your name, company name, job title, country, email address, phone number, WhatsApp, WeChat, website, business type, and other contact details you voluntarily provide through inquiry forms, email, online chat, or direct communication with our sales team.
For custom plush projects, we may also collect project-related details such as plush product type, target size, order quantity, target market, age group, required safety standards, material preference, filling requirements, packaging needs, logo method, expected delivery date, shipping destination, trade terms, and payment preferences.
When clients request OEM/ODM development, free design support, sampling, quotation, or manufacturing review, they may also share artwork, brand mascot images, IP character files, sketches, technical documents, reference photos, physical sample descriptions, packaging concepts, labels, hang tags, barcodes, carton marks, and other project materials.
We may collect basic website usage information such as browser type, device type, pages visited, time spent on the website, referring pages, and general traffic behavior. This information helps us improve website structure, content quality, loading speed, and user experience.
Delsney does not require website visitors to create an account to access general website content.
How We Use Your Information
Supporting Custom Plush Development and Professional Communication
Delsney uses collected information only for legitimate business purposes related to custom plush manufacturing, OEM/ODM service, product development, quotation, sampling, production, quality control, packaging, logistics, customer support, and website improvement.
Your information may be used to evaluate product feasibility, prepare quotations, recommend plush materials, review embroidery or printing requirements, assess packaging options, confirm MOQ and production timing, arrange sample development, coordinate sample revisions, prepare bulk production instructions, communicate quality control details, arrange shipment, process payments, and provide after-sales support.
For example, if you send a mascot image and request a custom mascot plush quotation, Delsney may use your project information to review pattern complexity, fabric choice, embroidery detail, logo placement, packaging needs, estimated unit cost, sample time, production lead time, and shipping options.
If you request product development support, Delsney’s R&D team, designers, engineers, sample makers, production team, QC team, and authorized sales staff may access relevant project details only for the purpose of completing your custom plush project.
Delsney does not sell, rent, or trade your personal or business information. We do not use your submitted design files, IP artwork, private label information, or confidential project details for unrelated marketing, resale, competitor sharing, or unauthorized reproduction.
Business Data and Project Confidentiality
Protecting OEM, ODM, IP, Mascot, and Private Label Plush Projects
Delsney understands that many custom plush projects involve confidential commercial information. This may include unreleased IP characters, brand mascots, licensed artwork, product concepts, retail launch plans, private label packaging, technical files, sample specifications, price negotiations, sourcing strategy, and product development records.
We treat project-related information as confidential and use it only for quotation, design review, sampling, production planning, quality inspection, packaging development, logistics coordination, or other agreed business purposes.
Confidential project information may include:
| Confidential Information Type | Examples |
|---|---|
| Brand and IP Assets | Mascot images, licensed characters, game characters, book characters, animation artwork |
| Product Development Files | Sketches, reference photos, technical files, size charts, material requirements |
| OEM/ODM Specifications | Pattern details, embroidery files, filling requirements, accessory structure |
| Packaging and Branding | Logo files, hang tags, woven labels, retail packaging, barcode labels |
| Business Information | Target market, launch schedule, order plan, pricing discussion, supplier strategy |
Access to confidential information is limited to authorized internal team members who need the information to support your project. This may include sales staff, R&D engineers, designers, sample makers, production managers, QC staff, packaging staff, and logistics coordinators.
Delsney can support NDA agreements for clients developing licensed characters, unreleased IP, brand mascots, confidential product concepts, retail launches, or private label plush programs. If your project requires an NDA before sharing files, please contact us before sending confidential documents.
Data Protection and Security Measures
Responsible Handling of Client Files and Communication Records
Delsney takes reasonable technical and organizational measures to protect business and project information from unauthorized access, disclosure, alteration, misuse, or loss.
Our data protection practices may include controlled internal access to project information, restricted use of client files, secure storage of digital records, limited sharing with relevant project teams, confidential handling of design files, and internal communication rules for sensitive custom plush projects.
Project materials such as artwork, character files, technical documents, sample references, packaging designs, and order specifications are used only for the client’s project. Delsney does not reuse client designs for other customers or disclose them to unrelated parties.
Because no internet transmission or digital storage method can be guaranteed 100% secure, Delsney cannot promise absolute security. However, we continuously review and improve our internal procedures to handle client information with the level of care expected in professional B2B manufacturing cooperation.
Clients are encouraged to avoid sending highly sensitive files through insecure channels. For confidential projects, please discuss NDA, file transfer method, and internal handling requirements with Delsney before sharing critical design files.
Sharing and Third-Party Disclosure
Limited Sharing Only When Required for Business Operations
Delsney does not sell, rent, trade, or disclose your business or personal information to unrelated third parties.
In some cases, limited information may be shared with trusted third parties only when necessary to complete a legitimate business task connected to your project.
This may include sharing relevant information with:
| Third Party Type | Purpose |
|---|---|
| Logistics Providers | Shipping samples, bulk goods, cartons, delivery documents |
| Payment Processors | Handling agreed transactions, deposits, balances, or sample fees |
| Testing Laboratories | Supporting EN71, ASTM, CPSIA, CE, or other product testing when requested |
| Packaging or Accessory Partners | Producing agreed custom packaging, labels, trims, or special components |
| Legal or Regulatory Authorities | Complying with applicable laws, regulations, or legal obligations |
When information is shared, Delsney limits the scope to what is necessary for the specific task. For example, a logistics provider may need shipping contact details and delivery address, but does not need full product development files. A testing laboratory may need product samples and material information, but does not need your broader business strategy.
Delsney will not disclose your OEM/ODM designs, private label details, project specifications, licensed artwork, or unreleased product concepts to competitors or unrelated parties.
Cookies and Website Analytics
Improving Website Performance and Content Experience
Delsney may use cookies and basic website analytics tools to understand how visitors interact with our website and to improve website performance, navigation, content quality, and user experience.
Cookies may help us understand which pages are visited, how users navigate the website, which content is useful, which forms are completed, and how we can improve loading speed and website structure.
Website analytics may collect general information such as browser type, device type, approximate location, pages viewed, referring websites, visit duration, and interaction behavior. This information is usually aggregated and does not directly identify individual visitors.
Delsney does not use cookies to collect sensitive business files, confidential design documents, payment details, or private project content.
You may disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions or reduce website usability.
Email, WhatsApp, WeChat, and Business Communication
How We Handle Direct Communication
Delsney communicates with clients through email, WhatsApp, WeChat, phone calls, video meetings, inquiry forms, and other professional communication channels.
When you contact Delsney through these channels, we may keep communication records to support quotation, sample development, production follow-up, order confirmation, quality control, logistics coordination, and after-sales support.
Communication records may include messages, attachments, design comments, sample feedback, quotation discussions, production updates, payment records, delivery details, and project decisions.
Delsney uses these records only for business cooperation and internal project management. We do not publish private communication or use client messages for public marketing without permission.
If Delsney wishes to use a project as a case study, testimonial, photo reference, or marketing example, we will seek permission or remove identifying details where appropriate.
International Clients and Cross-Border Data Handling
Supporting Global B2B Cooperation
Delsney works with clients from the United States, Europe, the United Kingdom, Canada, Australia, Asia, the Middle East, and other international markets. Because Delsney is based in China, information you submit through our website or business communications may be processed and stored in China or accessed by authorized Delsney team members in China.
By submitting information to Delsney, you understand that your information may be transferred, processed, and stored outside your country or region. Delsney handles such information according to this Privacy Policy and uses it only for legitimate business purposes related to custom plush manufacturing and cooperation.
For clients subject to specific internal data handling requirements, please inform Delsney before sending sensitive files or entering into a project. We can discuss appropriate confidentiality, communication, and file-handling arrangements.
Your Rights and Choices
Access, Correction, Deletion, and Communication Preferences
As a website visitor, business contact, or client, you may request access to the information Delsney holds about you, ask us to correct inaccurate or outdated contact information, request deletion of certain inquiry or contact data where legally permitted, or ask us to stop sending non-essential communications.
You may also request clarification about how your project information is handled, who may access your project files internally, or whether NDA arrangements are available before sharing confidential designs.
To exercise these rights, please contact Delsney using the contact details provided on this page or through our official website contact form. We will respond within a reasonable timeframe and in accordance with applicable laws, contractual obligations, and legitimate business record requirements.
Please note that certain information may need to be retained when required for order fulfillment, accounting records, legal compliance, dispute resolution, product traceability, shipment records, or ongoing business cooperation.
Data Retention and Storage
Keeping Information Only as Long as Necessary
Delsney retains collected information only for as long as necessary to support business communication, project evaluation, quotation, sampling, production, shipment, after-sales service, legal obligations, accounting records, or long-term cooperation needs.
For ongoing custom plush projects, project information may be retained to support sample reference, repeat orders, production consistency, packaging updates, material tracking, and quality control. For example, approved sample details, pattern references, embroidery records, packaging instructions, and order communication may help ensure consistency in future production.
If a project does not move forward, Delsney may retain inquiry records for a reasonable period to support future communication unless deletion is requested and legally permitted.
When information is no longer needed, Delsney may delete, archive, or anonymize it according to internal data management practices.
Children’s Privacy
Our Website Is Intended for Business Users
Delsney is a B2B custom plush manufacturer. Our website is intended for business clients, sourcing teams, brand owners, retailers, IP owners, gift companies, e-commerce teams, and professional visitors.
We do not knowingly collect personal information from children through our website. If we become aware that a child has submitted personal information without appropriate consent, we will take reasonable steps to delete the information.
Although Delsney manufactures plush toys that may be designed for children, our website and inquiry process are intended for adult business users.
Third-Party Links
External Websites and Services
Delsney’s website may contain links to third-party websites, platforms, payment services, logistics providers, social media pages, or external resources. These third-party websites operate independently and may have their own privacy policies and data practices.
Delsney is not responsible for the content, security, or privacy practices of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
Updates to This Privacy Policy
Policy Changes and Effective Date
Delsney may update this Privacy Policy from time to time to reflect changes in our website, business operations, communication methods, legal requirements, or data protection practices.
When updates are made, the revised Privacy Policy will be posted on this page with an updated effective date. Continued use of the website or continued communication with Delsney after updates means you accept the revised Privacy Policy.
Effective Date: 2025-04-30
Contact Information
Questions About Privacy, Confidentiality, or Project Data
If you have questions about this Privacy Policy, project confidentiality, NDA support, data handling, or how your information is used, please contact Delsney directly.
Company Name: Delsney
Business Type: Custom Plush Manufacturer / OEM & ODM Plush Toy Factory
Location: Guangdong, China
Website: delsney.com
Email: info@delsney.com
Phone / WhatsApp: +86 13823134897
Communication: Email, WhatsApp, WeChat, voice call, video meeting
Delsney welcomes professional inquiries from global brands, IP owners, retailers, gift companies, e-commerce teams, and sourcing managers. We are committed to secure, respectful, and reliable communication throughout every custom plush project.
Final Statement
Responsible Privacy Protection for Long-Term Manufacturing Cooperation
Delsney values the trust clients place in us when sharing custom plush ideas, brand assets, IP characters, product files, sample requirements, packaging plans, and business information.
Our goal is to handle every inquiry, quotation, design file, sample discussion, production record, and shipment detail with professionalism and care. Whether you are developing a mascot plush, licensed character plush, baby plush toy, stuffed animal collection, promotional plush, or private label plush product, Delsney is committed to protecting your information and supporting responsible long-term cooperation.
